Following the flooding disaster that hit the railway in October 2023, we had to cancel the Christmas trains and we ran an alternative event at the Down Museum. If you agreed to transfer to the Elves’ Mess Hall event, we will have issued you with a coupon code to get a discount off any future travel, including this year’s Lapland Express trains.

If you’ve lost your coupon code, please use our contact us page and we will do our best to help you.

First, add all your tickets to your shopping basket in the usual way:

On the shopping cart page, look for the coupon code box at the top right of the page (it may be different on mobile devices, so scroll around until you see it).

It’s important that you use the Coupon code box rather than Gift Vouchers (which are when someone has been gifted the cost of tickets for an event).

 

 

 

It’s best for you to copy and paste the code into the box as that’s easiest.

Once you press Apply you should see the relevant amount being deducted from your basket. Remember it’s £7.50 for each ticket you booked for the 2023 event.

You should see a message like this:

 

 

And the discounts will show in your basket like this:

The ticket system may choose to deduct the amount from different ticket types in your shopping cart depending on the amounts, but the overall deduction should be correct.

If it’s not working:

If you get an error message of any sort, then please check you have entered the code correctly (remember, copy and paste is easiest), and that you have used the Coupon Code box and not the Gift Voucher box.

Sometimes the discount codes don’t work well on a mobile phone, especially an Android one for some reason, so see if you can try it on a tablet or computer instead.

If this still doesn’t work, please get in touch with us and we will fix this for you – nobody will lose out, and all discount codes will be honoured.